Things I've worked on
A mix of real-world product work alongside redesigns and experiments focused on improving the tools and interfaces I use every day.
Improving internal fraud and risk tooling to reduce support load, speed investigations, and cut fraud by roughly 40 percent.
paymentsfraudinternal-toolsoperationsDesigning a lightweight decision-support flow that helped first-line support escalate fraud cases more consistently and with less handling time.
supportfraudworkflowinternal-toolsReframing an approval flow so already-checked withdrawals could be reviewed in batches instead of processed through repetitive confirmation clicks.
operationspaymentsworkflowefficiency
