Splitting shipments by hand
A small calculator that splits a high value gift card order into envelopes that each stay under the insured limit, and shows the postage before anyone packs.
- Context
- Ecommerce, customer service operations
- Role
- Product Owner
- Date
- April 2026
The short version
- Result
- Customer Success stopped splitting shipments by hand, and the calculator keeps each envelope under the insured limit.
- What I did
- Turned the packing rules into a small calculator with AI, and reshaped it until Customer Success could use it quickly.
- The call
- I built a small tool straight away instead of adding a request to the backlog.
What changed
Someone worked out by hand how to split a high value gift card shipment so each envelope stayed under the 5,000 kronor insured value.
A calculator that does the split, weighs the envelopes and shows the postage before anyone packs anything.
Problem
I saw this on an onboarding tour in my third week. Customer Success were splitting a large gift card order into envelopes by hand, because each letter has to stay under the 5,000 kronor insured value, and the split also has to allow for the weight of the cards, the envelopes and the packaging. Doing that arithmetic per shipment was slow, and it was easy to end up with an envelope over the limit, or with more envelopes than the order needed.
Approach
Nobody had asked me to, but I turned the packing rules into a small calculator, with AI writing the code, and kept reshaping the interface until Customer Success could use it quickly without me explaining it. Enter the order and it gives the split, the weight of each envelope and the postage, before anyone packs anything.
Outcome
Customer Success stopped doing the arithmetic by hand. Shipments stay inside the insurance rules without using more envelopes than they need, and packing got quicker. Had it gone into the backlog as a request, it would have waited behind everything else.