Clearon: Postage and Shipping Optimisation Tool

The customer service team was responsible for the manual dispatch of high-value gift cards. Every shipment had to adhere to a strict 5,000 SEK insured limit per letter while accounting for the weight of the cards and all packaging. This manual process was slow and often led to inefficient packing, which increased postage expenses for the business.

I used an AI-native workflow to transform these operational rules into a functional tool. By feeding the specific business constraints, insurance boundaries, and weight variables into an AI model, I orchestrated a calculator that could instantly determine the most efficient distribution for any order. I then iterated on the interface to ensure the UI was intuitive for agents to use in a high-pressure environment.

The tool replaced manual arithmetic with a reliable logic engine. It significantly reduced the time spent on packing and provided measurable savings on postage by ensuring every shipment used the minimum number of envelopes possible. It stands as a clear example of how I use AI to bridge the gap between complex requirements and practical, high-leverage solutions.