Splitting shipments by hand
A small calculator that helped customer service pack high-value gift-card shipments within insurance limits.
- Context
- E-commerce / customer service operations
- Role
- Product Owner
- Date
- April 2026
The short version
- The problem
- Customer Success split high value gift card shipments by hand to stay under the insurance limit.
- What I did
- Turned the rules into a small calculator with AI assistance, shaped until the team could use it quickly.
- What it was worth
- No more manual arithmetic per shipment, and nothing over the limit by accident.
- The call
- A small tool now beat a backlog request later.
What changed
Someone worked out by hand how to split a high value gift card shipment so each envelope stayed under the 5,000 kronor insured value.
A calculator that does the split, weights the envelopes and shows the postage before anyone packs anything.
Problem
The customer service team handled shipments of high-value gift cards. Each letter had to stay within a 5,000 SEK insurance limit, while still accounting for card weight, envelopes, and packaging. Doing that by hand was slow and made it easy to over-pack shipments.
Approach
I used AI assistance to turn the rules into a small calculator. The tool accounted for insurance limits, card values, weights, and packaging, then suggested a practical split for each order. I kept iterating on the interface so it could be used quickly by customer service, not just understood by me.
Outcome
The tool replaced manual arithmetic with a repeatable calculation. It reduced packing time and helped avoid unnecessary postage by keeping shipments within the insurance rules without using more envelopes than needed.