Jonas Forshell

Experienced Product Owner

King: making payout work less manual

Reducing repeated withdrawal handling from three clicks to one while keeping review before send.

Problem

In the real-money skill gaming platform, every approved withdrawal required a repetitive three-click confirmation process. Across hundreds of transactions a day, that became a lot of manual work for something that mostly needed control and attention rather than fresh judgement each time.

Approach

I redesigned the payout flow so approved withdrawals first landed in a batch list. That reduced the interaction from three clicks to one click per item, while keeping a review step before funds were sent.

The new flow kept the control step, but made the interaction simpler. Each approved item could be handled with one action, and the reviewed list could then be sent in a batch.

Outcome

The change reduced the manual interaction needed for payout handling by roughly 66%. It removed a lot of repeated clicks from daily operations without removing the control step the process still needed.